FAQ
Why does it show zero sick leave balance, even if, all the Sick Leaves are not used?
Eligibility You are entitled to paid outpatient sick leave and paid hospitalisation leave if: You are covered under the Employment Act. You have served your employer for at least 3 months. You have informed or tried to inform your employer within 48 ...
Why it is showing error in Submitting the Payroll?
Please review the employee's Basic Salary in the "Progression Info" tab, ensuring there are no duplicate "Effective Date" entries. Navigate to the "Employee" module, edit the employee, and access the "Progression Info" tab to verify the basic salary. ...
Why CPF on Ordinary wages being calculated, though 30000 ceiling already hit for additional wages?
As per the last update in January 2022, the CPF contribution rates for OW and AW are different. The OW ceiling is the limit up to which CPF contributions are mandatory, while the AW ceiling is the limit for additional wages (such as bonuses and ...
How to add a logo in payslip?
To add the company logo for the payslip, go to "Admin" module and follow the given steps: Step 01: Under the "Admin" module, click the "Manage Setting" then click "Payroll". Step 02: Select "Manage Logo" Step 03: Select the department from the ...
How to key in the salary increment?
To key in the salary increment, follow these given steps: Step 01: Go to the "Employee" module and click "Employees". Step 02: Edit the "Employee" and go to "Progression Info" tab. Step 03: Under the "Progression Info" tab, enter the Latest increment ...
How to delete timesheet status?
Users can delete the timesheet records in "Timesheet Status" under the "Timesheet" module. First of all , why user need to delete the timesheet , when there is a error of already submitted timesheet then user need to delete the time sheet and ...
How to do a bi-monthly salary setup?
User can setup the bi-monthly salary under the "Admin" module and "Employee" module. 01: For the bi-monthly setup under "Admin" module, click the "Manage Company", edit the company and go to "Preferences Setup" tab. Then, in "Payroll" select the ...
How to check Time IN/OUT reports for all employees by daily/weekly/monthly before submitting timesheet?
Raw data refers to unprocessed and unstructured information which are have been collected and recorded. It is the initial data that is gathered directly from various sources without any manipulation. may not be immediately useful or informative until ...
Why it prints two pages using customized 2 format?
Crystal Reports printing values on multiple pages so It prints two pages due to the Crystal Report settings which can not avoid. Product Version: SMEPayrollTM Version 11
Why it is showing error while Submitting the Payroll?
Kindly check the Basic salary of an employee under the "Progression info" tab, and make sure the "Effective Date" should not be duplicate. To check the basic salary, go to "Employee" module edit the employee and click "Progression Info " tab. For ...
Why employees are missing when we assign teams under scheduler?
To display the employees under "Assign Team" in the "Scheduler" module. what is team assignment? Different teams also can consider, employees who are working under same company but different geographical locations ( out lets) , this is another way of ...
Why new employee always need to do monthly before start bi-monthly?
Salary is typically paid on a regular basis, and the most common frequency for salary payments is monthly. Many employees receive a fixed amount of money every month as compensation for their work. However, the specific amount and payment schedule ...
How to add the fixed allowance?
To add additions such as claim, allowance and Timesheet allowances follow these steps: When referring to a "fixed allowance for salary," it generally means a predetermined or fixed amount of money provided to an employee in addition to their base ...
How to process the payroll for the terminated employee?
To process the payroll for a terminated employee, follow the given steps: Step 01: Under the "Payroll" module, go to "Additions/Multi Additions" and key in the addition for the selected employee and Key in the deductions at the same time if there are ...
Why employee is not receiving the e–Pay slip ?
If the employee is not receiving the pay slip make sure about these things: 01. Check the "Email Setup" of the company under "Admin" module in the "Manage Company". There are two selections under mail Engine. 1. Personal Email Engine : "Personal ...
Why childcare leave does not show in Leave Entitlement?
Childcare leave If you have children under 7 years old, find out your eligibility and entitlements for childcare leave and how you can take your leave. You may also be eligible for extended childcare leave for a child aged 7 to 12 years. You can take ...
What is the difference between variable and general addition?
What is variable? Variable Pay is basically employee compensation that changes on on certain factors or performance metrics. It is usually offered in addition to the employee's fixed salary and comes in various forms. In people central ,The Workers ...
How to change the password of the employees and the super admin?
There are many ways to change/reset the user password. Employees typically have their own user accounts. They should log in using their own credentials. but employees forget their password need to follow these steps to reset the password. 01. Login ...
How to apply unpaid/no pay leave?
Kindly follow the steps shown in the video. In "Leave" module, during the leave request select the unpaid/no-pay Leave option from the "Apply Leave Type", fill other details and submit it. Note: If the Unpaid/No pay leave option is not in the ...
How to show leave balance in the payslip?
These are the steps to show the leave balance in pay slip. Step 01: Under the "Manage Company" of "Admin" module, select the Format "Customize 1" or "Customize 2" in the "Pay slip Setup". Other pay slips does not show leave in the pay slip and in the ...
How to round down decimal point in overtime or payroll?
In "Admin" module, Under the "Preferences setup" of "Manage Company", user can set the rounding decimal value for payroll and user can select the options available 0, 2, 3, unlimited to round decimal places. Step 01: Go to "Manage Company" under ...
How to determine which addition/deduction attract CPF contribution?
To determine which addition/deduction attracts CPF is to liaise with CPF Board. Below is the link for your reference or contact CPF Board for any inquiries: ...
How does the leave type reflect on employee leave profile?
Under the "Leave" module, go to "Leave Entitlement", then select the Employee Group, enter the leave allowed for the selected year and submit it. Then, those leave will reflect in employee leave profile. Follow these given steps to enable the leaves ...
How to add a new employee if there is no add button showing under employee?
If there is no "Add New Employee" button showing under the "Employee" module, it means you have exceeded the headcount limit, therefore, adding new employees is not allowed. Purchase additional headcount if you wish to add more Employee. (you can't ...
How to terminate more than one employee at a time?
For the termination/resignations of more than one employee, follow these given steps: This feature can use when there are lot of employees resigning at the same date only.Step 01: Go to "Multiple Resignations" under "Employee" module. Step 02: Enter ...
How to key in the salary increment?
To key in the salary increment, follow these given steps: Step 01: Go to the "Employee" module and click "Employees". Step 02: Edit the "Employee" and go to "Progression Info" tab. Step 03: Under the "Progression Info" tab, enter the "Latest ...