FAQ
How to view the total number of Licenses?
Users can view the total number of Licenses used/remaining in the system, by following the given steps: Step 01: Go To SME Payroll “Dashboard” and click the “i” button as shown in the picture. Step 02: The system will prompt to the given page then ...
How to assign a department to multiple employees?
To assign the employee to a department, follow the given steps: Step 01: Go to the “Employee” module and select the “Assignment”. Step 02: Then go to the "Department Assignment" tab. From here select the “Department” name from the drop-down list. ...
How to manage the Hourly Rate Assignment / Hour Rate?
To assign the Hourly rate to multiple employees follow these given steps: Step 01: Go to the “Employee” module and select the “Assignment”. Step 02: Then go to the “Hourly Rate Assignment” tab and select the "Formula Name" from the drop down list. ...
How to manage Hours per week?
To manage the hours per week follow the given steps: Step 01: Select the "Manage Hours Per Week" under the “Employee” module. Step 02: Click the "Add New Hourly Rate" button at the bottom of the grid. Step 03: From ...
How to opt-out employees from SDL contribution?
Users can opt-out employees from the Skill Development Levy (SDL) Contribution follow the given steps: Step 01: To do this set up go to "Employees" under the “Employee” module. Step 02: Click the particular “Employee Name” and go to the ...
How to manage Payment Mode Assignment?
To assign the Payment Mode to multiple employees follow the given steps: Step 01: Go to the “Employee” module and select the “Assignment” from the drop-down list. Step 02: Then go to the “Payment Mode Assignment” tab and select the “Payment Mode” ...
What formats are supported for an employee when uploading photos and documents?
SMEPayroll allows uploading employee's photo to the profile. The supported formats are: JPG JPEG PNG To upload the employee's photo, Go to the “Personal Info” tab under the “Employee” module. Click the "SELECT IMAGE" button as shown below, browse for ...
What type of CPF contribution sectors are supported?
SMEPayroll currently supports only private sector for the calculation of CPF Contribution. CPF Contribution Sector and Employer CSN can be selected under the employee profile in the “Personal Info” tab. Further information can ...
How to compute CPF for the First Half in Bi-Monthly Salary set up?
While following Bi-Monthly Salary set up users can select the option to compute CPF for the first half. For this follow the given steps: Step 01: To do this set up go to the "Employees" under the “Employee” module. Step 02: Click the ...
How to compute Fund for the First Half in Bi-Monthly Salary set up?
While following Bi-Monthly Salary set up users can select the option to Compute Fund for the first half. For this follow the given steps: Step 01: To do this set up go to "Employees" under the “Employee” module. Step 02: Click the particular ...
How to opt-out employees from contributing Donation Funds?
Users can opt-out employees from contributing to the Fund. For this follow the given steps: Step 01: To do this set up go to the "Employees" under the “Employee” module. Step 02: Click the particular “Employee Name” and go to "Salary Info". Step 03: ...
How to do manual funds?
Users can able to add Manual Funds in the system as a deduction since the Fund Contribution falls under deduction. For this follow the given steps: Step 01: Go to the “Payroll” module and click the “Deduction/Multi Deductions” from the drop-down ...
What is the difference between Fund Auto & Fund Manual?
Fund Auto: Fund is Computed automatically in the system based on the Gross Salary processed in the payroll. Fund Manual: Apart from the system auto-generated fund the user can still contribute additional funds through this system. For this, they have ...
How to configure employee contribution to multiple funds?
SMEPayroll supports two cases of fund contribution. The first one is employees can contribute to more than one fund type and the second case is the employee can contribute an additional amount for the same fund type. First Case: To contribute more ...
How to add a new employee
To add new employees in the system follow the given steps: Step 01: Go to “Employees” under the “Employee” module to view all the list of employees, and to add a new Employee. Step 02: To add a new employee click the “ADD NEW EMPLOYEE” button at the ...
What are the Eurasian Community Fund (ECF) contribution rates?
The contribution rates for ECF based on the latest changes are as follows: Monthly Total Wages* Monthly Contribution < $1,000 $2.00 > $1,000 to $1,500 $4.00 > $1,500 to $2,500 $6.00 > $2,500 to $4,000 $9.00 > $4,000 to $7,000 $12.00 > $7,000 to ...
What is ECF? Who will contribute?
The ECF is for the Eurasian Community Fund (ECF), employees refer to Singapore Citizens and Permanent Resident, belonging to the Eurasian* community Product Version: SMEPayrollTM Version 11
What are the Mosque Building and Mendaki Fund (MBMF) contribution rates?
The contribution rates for MBMF based on the latest changes are as follows: Monthly Total Wages* Monthly Contribution < $1,000 $3.00 > $1,000 to $2,000 $4.50 > $2,000 to $3,000 $6.50 > $3,000 to $4,000 $15.00 > $4,000 to $6,000 $19.50 > $6,000 to ...
What is MBMF Fund? Who will contribute?
The MBMF Fund is for the Mosque Building and Mendaki Fund (MBMF), employees refer to all working Muslims in Singapore who are Singapore Citizens, Permanent Residents, and Foreign employees either on an Employment Pass or a Work Permit. Product ...
What are the Singapore Indian Development Association (SINDA) contribution rates?
The contribution rates for SINDA based on the latest changes are as follows: Monthly Total Wages* Monthly Contribution < $1,000 $1.00 > $1,000 to $1,500 $3.00 > $1,500 to $2,500 $5.00 > $2,500 to $4,500 $7.00 > $4,500 to $7,500 $9.00 > $7,500 to ...
What is SINDA Fund? Who will contribute?
The SINDA Fund is for the Singapore Indian Development Association (SINDA) Fund, employees refer to all working Indians in Singapore who are Singapore Citizens, Permanent Residents, and Employment Pass holders and are of Indian descent (including ...
What are the Chinese Development Assistance Council (CDAC) contribution rates?
The contribution rates for CDAC based on the latest changes are as follows: Monthly Total Wages* Monthly Contribution < $2,000 $0.50 > $2,000 to $3,500 $1.00 > $3,500 to $5,000 $1.50 > $5,000 to $7,500 $2.00 > $7,500 $3.00 Note: Total wages refer to ...
What is CDAC Fund? Who will contribute?
The CDAC Fund is for the Chinese Development Assistance Council (CDAC) Fund, employees refer to Singapore Citizens and Permanent Residents, belonging to the Chinese Community. Product Version: SMEPayrollTM Version 11
How to configure Fund information for an employee
The fund amounts are computed automatically in the system based on the Gross salary of the employee. Different types of funds have different criteria that keep changing based on government rules. All the latest changes are incorporated in the system ...
What are Donation Funds
All employees working in Singapore/for Singapore companies have to contribute monthly CPF amounts to their CPF (Central Provident Fund). This amount is taken out of one’s pay (or salary). What most people may not be aware of is that a certain portion ...
How to set up Daily rated payroll type
The user can set up the “Daily Rated Payroll Type” under the "Employee" module. Step 01: To do this set up, go to “Employees” under the "Employee" module. Step 02: Click the particular “Employee Name” and go to "Progression Info". Here in the ...
How to enable or disable OT1 and OT2
The user can enable or disable the “Overtime Entitled” field in the “Progression Info” of the employee. For this follow the given steps: Step 01: Go to the “Employees” Under the "Employee" module and select the particular “Employee Name” and go to ...
How to modify the overtime rate of the employee
To modify the overtime for an active employee follow these steps: Step 01: Go to the “Employees” under the “Employee” module. Step 02: Click the particular "Employee Name" and go to the “Progression Info” Tab. Step 03: In “PAY HISTORY INFORMATION”, ...
How to search for an employee from the list
To search a particular employee from the employee list follow the given steps: Step 01: Go to the “Employees” under the “Employee” module. Step 02: A list of employees will be populated; the employee can be searched based on the column headers. For ...
How to set up a Monthly Rated payroll type
The user can set up the “Monthly Rated Payroll Type” under the "Admin" module and "Employee" module. Step 01: To do the Monthly set up, go to "Manage Company" under the "Admin" module. Step 02: Then Click on the “Edit” button of the “Company Name” & ...
How to set up an Hourly Rated payroll type
The user can set up the “Hourly Rated Payroll Type” under the "Employee" module. Step 01: To do this set up go to "Employees" Under the "Employee" module. Step 02: Click the particular “Employee Name” and go to "Progression Info". Here in the ...
How to upload employee documents in the system
File upload Info tab allows user to upload any document of the employee “Academic Education, Professional services, Awards & Achievements, Technical Education, Vocational Education and Other Categories”. Step 01: Go to the “Employees” under the ...
How to view employees under different categories as Only Active, Only Terminated, and All Employees ?
Go to the “Employee” module and select the “Employees” from the menu. How to view the Active Employees: Select the option " Show Only Active Employee" under the “Employee” module drop-down list. By default, the “Employee” module shows only active ...
Why print pay slip is showing blank?
There might be some windows rights issue or payslip format is missing. Kindly contact support to assist you in this matter. Product Version: SMEPayrollTM Version 10
How to determine which addition/deduction attract CPF contribution?
To determine which addition/deduction attracts CPF is to liaise with CPF Board. Below is the link for your reference or contact CPF Board for any inquiries: ...
How to allow (entitle) Leave for a new employee?
These are the steps to allow leaves to a new employee: Step 01: First, go to the "Employee" module, edit the employee and in the "Personal Info" tab select the "Employee Leave Group". Step 02: For the "Employee Leave Group", the leaves can be allowed ...
How to fix SMTP issue in sending the payslip?
For SMTP issue, go to "Admin" module, then click "Manage Company" and open tab "Email Setup". Under the "Email Setup" of the Company, check the details like "SMTP Server" and "SMTP port". And make sure the email password is added. ...
How to delete the applied and approved leave?
Follow the steps to delete the applied and approved leaves: Step 01: User can delete the applied leave and approved leave under the "Leave" module. For this, click the "Leave Status" under the "Leave" module. Step 02: To delete ...
How to send out email pay slip when the email setup is failed?
Setup the SMTP mail server settings in "Email Setup" of a company under "Admin" module. SMTP Server Information Obtain the necessary information for your SMTP server. This typically includes: SMTP Server Address: The address of your SMTP server ...
Why Addition and Claim types are not showing on the payslip?
Step 01: Go to the "Manage Setting" under the "Admin" module. Step 02: Then, in "Manage Setting", click the "Additions" and click on add new addition type. Here, the types are General addition and Claim. Step 03: Add/Edit the Addition type and select ...
Next page