FAQ
How to check the status of ticket?
To check the status of ticket follow the below steps :- Step1: Click on the link https://help.peoplecentral.co/portal/en/home . Step 2:- Click on “Submit a ticket “. Step 3:- Click “Submit Ticket” under People Central Help Center
How to delete Shift Setup?
A shift is a period of time that an employee or group of employees works. Shift setup is the location that shows all the shifts under one page for the respective company where the settings can change as well as "add new shifts" Shift can only be ...
Why some employees are missing in the Timesheet ?
A timesheet is a page for recording the in-time and out-time of the individual employee for individual dates. when an employee is not assigned as a worker, the employee does not appear on the timesheet page. To assign an employee to the timesheet ...
How to enter the number of hours of work for a hourly paid employee?
Step 1: Go to Payroll Step 2: Click on Overtime Step 3: Select Payroll Year Step 4: Enter the Month, Date Period, and Department and Select GO Step 5: Select Employees and Enter OT hours ( OT1 or Ot2 ) , then select the employee from Right-hand side ...
Why SDL figures are mismatched with CPF board figures?
The SDL is a compulsory levy that you have to pay for all your employees, including foreign employees, working in Singapore. This is in addition to your monthly CPF contributions. CPF Board collects SDL on behalf of the SkillsFuture Singapore Agency ...
Why Child Care leave not reflecting in the System?
Eligible working parents of Singapore citizen children are entitled to 6 days of paid childcare leave per year. Parents of non-citizens can get 2 days of childcare leave a year in accordance with the Employment Act. To reflect the child care in the ...
Why Some additional amount is not reflected in the iras?
The additions which are not taxable won't appear in IRAS. Kindly select the additions taxable "yes" when those additions are subjected to the TAXABLE income. Admin >> Manage Setting >> Edit the Addition >> Select Attract Taxable Gross = yes and the ...
Why In IR8A Detail PDF is showing Negative Sometimes?
When there is an addition that is not taxable and a deduction that is taxable, Gross pay starts showing a negative figure on the IR8A detail page. So kindly make the addition as taxable "yes" to avoid this issue. below provided the example : How to ...
Unable to click Appendix A in IR8A Foam?
Appendix 8A must be submitted for any employee that was given benefits-in-kind, such as fringe benefits or other non-cash perks. In order to click on Appendix A you have to Make sure that Benefit in Kind is (yes) that is the only option to activate ...
Why sometimes system shows Access Denied while submitting through API?
IRAS partners with payroll software vendors to facilitate employers' preparation and submission of employment income information. This type of issue happens only when you tried to submit the IRAs before their submission date. Then Iras website reject ...
What is ERROR 500 in IR8A?
For this error (Error 500) it happens sometimes, But whenever you will face this type of Error you have to close the Tab and follow the whole procedure again. or please call support for further illustration.
Why employees are greyed in the IRAS?
the reason for a greyed employee in Iras can be due to the Country of Residence under Employee Personal Info being blank or selecting another country. else the employee's salary is equal to 0 ( no income at all)
How to check the leave balance?
To check the leave balance : Step 1: Go to Employee and select a particular employee Step 2: Click on Leave info Step 3: Check the leave balance
Why Super Admin user can't be deleted from the system?
At the time when any new company is created super admin account is automatically created so in order to remove that super admin account, you have to create a new super admin after then we can delete the previous super admin and the new super admin ...
Paternity leave in Singapore
From 1 January 2017, eligible working fathers, including those who are self-employed, are entitled to 2 weeks of paid paternity leave funded by the Government. Eligibility As a working father, you are entitled to Government-Paid Paternity Leave ...
Maternity leave in Singapore
As a working mother, you will be entitled to either 16 weeks of Government-Paid Maternity Leave or 12 weeks of maternity leave, depending on whether your child is a Singapore citizen and other criteria. You are eligible for 16 weeks of paid maternity ...
How to create password for Email Set up ?
Steps to generate App Password a. Login into Google Account b. Select Security. c. Click “App password” NOTE: 2-Step Verification should be “Enabled” for the “APP PASSWORDS” option to appear. 1. Opt for “Windows Computer” from dropdown 2. Choose ...
what are the Gmail SMTP settings?
SMTP settings are simply your outgoing mail server settings; this particular protocol only works for outgoing messages. Most email software is designed to use SMTP for communication purposes when sending email. SMTP Server: smtp.gmail.com SMTP Port: ...
How to give leave approval rights ?
who is a leave approver, The employee's immediate supervisor is responsible for review and approval of leave requests. The supervisor must verify whether the employee has the necessary paid leave available before approving a request for paid time ...
How to assign individual employee to appear in the roaster ?
A schedule, often called roster, is a list of employees, and associated information. (Allocated shift for that particular employee for individual days) Step 1: Scheduler Step 2:Set Roaster Step 3: Select Employees Step 4: Select individual employee ...
How to upload GIRO For UOB bank?
Follow the steps below to upload the Giro file without any errors. There are 2 ways to create the giro file, one is a new format and the other one is just an ordinary format where the user does not need to click on the new format. Normal Format: 1. ...
How to submit IRAS through API ?
Following are the steps to follow for submission of IRAS via API 1. log in to the system as SUPER ADMIN ( Only super admin user can perform IRAS) 2. Go to Report Module > IRAS 3. Key In Username, Password, and Company (Please note that the Year Of ...
How to set ECF/CDAC/SINDA/MBMF contribution in the system
SINDA for Indian employees who are Singaporeans, PRs and foreign employees on Employment Pass (EP). Indian employees include Bangladeshis, Bengalis, Parsees, Sikhs, Sinhalese, Telegus, Pakistanis, Sri Lankans, Goanese, Malayalees, Punjabis, Tamils, ...
What is the use of "Employee number" in the system?
Its an unique number which is generating automatically while entering the employees/users in to the system. Please make sure once generated the Employee ID can never change in the system. It is also used as User ID to login to the system. Note: Time ...
How to amend addition types in the system?
To amend addition types manage company > manage setting > Payroll> additions > select particular addition and try to do the changes Note : if this addition type is already used for previous payroll then changes can't be made.
Why salary Column is showing blank in payroll?
The salary column is blank in payroll because the progression information for that particular employee is not updated or updated with 0 salary.
Why time is not reflecting in timesheet?
The main reason time is not reflected in the timesheet because the actual in/out time of the employee attendance is not compatible with the "shift Settings" where the employee is assigned. So the time sheet will be empty. kindly assign the right ...
What is the reason client is unable to access the portal?
The client is unable to log in to the system when the License is not up to date, So the user should have valid maintenance to obtain access to the system always. else user can see this error message and kindly call or contact support to settle the ...
Why Client is Unable to login to the mobile app ?
There are a few reasons that the client is unable to log in to the mobile app : Mobile apps can be downloaded and installed on a device, allowing users to access the app's functions and services at any time, from anywhere. You can download no-charge ...
Will CPF be calculated based on the CPF gross salary or the net salary after all the deductions and additions ?
What is Gross Salary? It signifies the amount paid out to an individual before any voluntary or mandatory deductions are made from it. Therefore, it is the total pay that an employee receives before taxes and other deductions. CPF is calculated on ...
How to Maintain Leave record for rejoined staff ?
in the people central application, the system will not allow to enter the same employee again when rejoin. So the terminated employee should activate back when rejoin. while rejoining the leave should reset as per the new joining date. there are two ...
How to convert Employee account into Super admin account?
There are two ways to convert an employee's account into a Superadmin account : First way : Go to employee module > Select employee> Personal Information> Change Login rights to Super admin. Second Way : Go to Admin module > Manage company> User Set ...
How to get the token for mobile apps?
To get the token for the mobile application, the employee should request it from HR and HR will send an Email to Peoplecentral. Then people central system administrator will provide the requested token for the respective HR over email. So Kindly ...
Why pay slip is blank ?
There are 2 reasons that the pay slip is unable to download : 1. The template of the payslip is missing in the back end. 2. Rights are not assigned to the server. (How to settle this issue: To settle this Kindly call support or send an email to ...
Why child care leaves are showing 3 only where should be 6?
Eligible working parents of Singapore citizen children are entitled to 6 days of paid childcare leave per year If you are a new hire and entitled to 6 days of childcare leave per year, your employer may pro-rate your childcare leave based on the ...
How to set Leave entitlement?
Following are the steps to be followed to set up Leave Entitlement Step 1 : First go to the leave > Leave Entitlement. Step 2 : Select Employee Group and Year (Current Year) along with it click on the Go Button. Step 3 : Entitled the leave as per ...
How to delete applied and approved leave of employee from the system?
The following steps are to be followed to delete the applied and approved leave of an employee and this facility has been given only from the super admin login in peoplecentral. Step 1 : First we go to the Leave > Status. Step 2 : Select Employee ...
What to do if the dashboard is empty/blank screen?
A dashboard is a way of displaying various types of visual data in one place. Usually, a dashboard is intended to convey different, but related information in an easy-to-digest form. A dashboard is a visual representation of data that provides a ...
Will a terminated worker be considered as part of the headcount to the database?
Nope, once terminate the employee it's active license will release, and will be able to replace the license with a new employee. So the terminated employee won't consume or allocate any active license so it won't take the space from the headcount.
How to delete employee record?
User can terminate the employee or replace the employee with a new employee if that employee is no longer required in the system in case by case situation. To terminate the Employee follow the below steps Employee >> Job info >> Enter the Termination ...
Next page