There are 2 reasons that the pay slip is unable to download :
1.  The template of the payslip is missing in the back end. 
2.  Rights are not assigned to the server. 
(How to settle this issue: To settle this Kindly call support or send an email to support)
- Related Articles
- Why print pay slip is showing blank?- There might be some windows rights issue or payslip format is missing. Kindly contact support to assist you in this matter. Product Version: SMEPayrollTM Version 10 
- Why employee is not receiving the e–Pay slip ?- If the employee is not receiving the pay slip make sure about these things: 01. Check the "Email Setup" of the company under "Admin" module in the "Manage Company". There are two selections under mail Engine. 1. Personal Email Engine : "Personal ... 
- Why salary Column is showing blank in payroll?- The salary column is blank in payroll because the progression information for that particular employee is not updated or updated with 0 salary. 
- How to send out email pay slip when the email setup is failed?- Setup the SMTP mail server settings in "Email Setup" of a company under "Admin" module. SMTP Server Information Obtain the necessary information for your SMTP server. This typically includes: SMTP Server Address: The address of your SMTP server ... 
- How to apply unpaid/no pay leave?- Kindly follow the steps shown in the video. In "Leave" module, during the leave request select the unpaid/no-pay Leave option from the "Apply Leave Type", fill other details and submit it. Note: If the Unpaid/No pay leave option is not in the ...